State Farm® Insurance Agent Kevin Patton

"Lola is exceptional! She has been wonderful through my whole entire journey of getting my insurance. She works with you and finds out the best prices that won’t break your bank. If I could start this whole process over again, I would just to go through everything. Lola has made me a for life State Farm customer. I love her!"

"Thank you Marcelino for helping me switch my insurance to State Farm you were very patient and informative"

"I want to personally commend Lauren Villarreal for the excellent customer service you provide in your division. Your positive attitude, patience, and commitment to helping others truly make a difference. You represent the organization with excellence-keep up the great work!"

"I called to inquire about switching from Geico to State Farm and I was pleasantly surprised on how aggressive State Farm’s rates are! I ultimately bundled my auto, renters, and jewelry insurance through State Farm. Marcelino was my handling agent and he was great. Marcelino was very communicative and professional throughout the entire process and made the transition smooth. Overall, great experience from the Kevin Patton team. I will definitely refer friends and family!"

"Would not recomend this branch. 0 compassion was given during a difficult period in our lives. I was a customer with State Farm for a little over a year and had consistently made all of my payments on time during that period. Unfortunately, in January, my family experienced the loss of a close loved one, and during that difficult time, some of my bills were unintentionally missed, which resulted in my auto and renter’s insurance policies lapsing. Shortly afterward, I contacted the office to reinstate my coverage. I was informed that the reinstated premium would be approximately $75 higher than my previous rate. I explained my situation to the representative, Lola, including the recent loss in my family and the circumstances that led to the lapse. While I understand that policies and pricing guidelines exist, I was disappointed by the lack of empathy and flexibility shown during the conversation. Given my prior history of timely payments and the extraordinary personal circumstances involved, I had hoped for a more understanding and supportive response. Instead, I was told there was nothing that could be done regarding my previous rate. This experience left me feeling that customer care and compassion were lacking during a very difficult time, which ultimately led me to cancel my policies altogether. I value professionalism and understanding in customer service, especially during moments of hardship, and would not recomend this branch as 0 compassion was given during a difficult period in our lives."

"I stress out to the point of crying when I must change insurances. My company raised my premium beyond my ability to pay, so I called "State Farm in Missouri City, Texas". Lola was kind and supportive - she treated me like her own grandma. She prepared my policy within an hour, over the phone, which resulted in having the same level of coverage, with half the deductible, and $500 lower premium on an annual basis! I was laughing and enjoying the process within minutes. Like a good neighbor, Lola was there. 🥰"

"Thank you for always following up and for the professionalism!"

"Awesome, thank you for assistance with the state farm app."

"Judith Martinez Is the best! She always so helpful and helps me with all my questions and answers them promptly!"

"Bad service"

"Gracias judith!"

"I went in to make a payment but i forgot my check book. Ms. Judith told me I didn't need it and helped me make the payment. It was easy. Thank you for your help."

"Judith was very patient with my request and educating me on my discount app. Thank u"

"Judith was Amazing! Perfect blend of professionalism and kindness!"

"Receive great customer service from Madiha"

"Mr. Patton: This letter is to commend Marcelino Lopez for his professionalism and for treating me with respect. He asked the right questions and handled my case using the best customer service. He helped turnaround a difficult situation for me, and for that I am appreciative. Good job Marcelino and thank you Kevin Patton-State Farm Insurance. -Terry Willis"

"Great service, thank you Madiha, she was able to help me with all confusions with the all billings and was able to break it down for me to understand why my bill was so high! Awesome service I really appreciate the help! God bless!"

"10/10. I highly recommend working with the Kevin Patton State Farm office. The customer service from Judith was incredible. I was able to get everything I needed handled with her over the phone. Thank you guys so much for making this transition easy for my family and I."

"I had an amazing experience thanks to the entire staff — especially Judith! She was incredibly attentive, fast, and made the whole process seamless. I was in and out in just 5 minutes during my lunch break, which I truly appreciated. The environment was clean and professional, and payment was quick and easy. Top-tier service all around — thank you, Judith and team"

"Great office. They are always friendly and always greeted with a smile 😊"

"Judith is an amazing member of this team. She goes above and beyond for her customers!!!"

"I want to thank Madiha Bhayani for all her help and patience answering my every question and explaining so efficiently about what my options were to help reduce my insurance premiums. She was thorough and kind and gave me all the time I needed. I’m so glad I have this personal connection and I feel confident that she can help me with all my insurance needs. Thank you again for all your advice and suggestions you gave me."

"By far one of the best insurance companies I have dealt with thank you Mr. Kevin Patton, for allowing Wade to be our helpful agent. Wade has made things so smooth and easy for us!!"

"Great place"

"Vanessa was absolutely wonderful! She was super helpful and made the whole experience smooth and stress-free. Thank you, Vanessa – your excellent customer service really stood out!"