State Farm® Insurance Agent Kevin Patton

"Exceptional Service and Great Rates! I recently had the pleasure of working with Marcelino Lopez at State Farm for my auto insurance and personal short-term disability insurance needs, and I cannot speak highly enough of his exceptional service. Marcelino truly went above and beyond to assist me, providing personalized attention and ensuring that I received the best coverage tailored to my requirements. Not only did Marcelino make the entire process smooth and hassle-free, but he also exceeded my expectations by coming back with quotes that beat the competition. His dedication to finding me the most competitive rates while not compromising on coverage was truly impressive. Marcelino's professionalism, knowledge, and genuine care for his clients were evident throughout our interactions. He patiently answered all my questions, provided clear explanations, and made me feel confident in my insurance decisions. I am immensely grateful for Marcelino's assistance and will undoubtedly refer anyone I know to him without hesitation. Thank you once again, Marcelino, for your outstanding help and for going the extra mile to ensure I got the best insurance coverage at the best rates possible. Highly recommended!"

"November 27, 2023 my passenger rear window was broken into and several personal items was stolen. I called State Farm report a claim and I was connect to a wonder agent my the name of Judith. She was very calm and professional in assisting me with getting my window replaced. First she stayed on the phone with me while putting in a claim to get my window replaced. Judith went beyond the call on duty by finding a replacement service near by location. I was very upset about the incident but Judith help continue to assist me by setting an appointment to get my window replaced. I want remind everyone it was about 5:50 pm , it was time for her to get off from work. Judith made sure that everything was in place with the claim department and getting my window replaced. Several days later she called to check up on me to see in I had my window replaced and how I was done. I really appreciate the follow up call . LIKE A GOOD NEIGHBOR JUDITH WAS THERE!!"

"I’ve been using this office for probably around 8 years or so. Maybe more. It was good at the beginning, but ever since Marisol left, it’s gone down hill. It’s dang near impossible to get them to answer the phone, their automated customer service portal is awful. Are y’all short staffed? Is that why nobody ever answers or calls back when I leave a message? Plus, their hours state that that close at 6 and yet I get off work at 5 and try to call and get the “after hours” message every time, I am so glad I am switching insurance companies. I should have left years ago."

"I have been with this insurance company for over 3 years. In the beginning it was great. Now it’s a mess. They don’t return phone calls, there is no client relationship, requests to remove a vehicle has been well over a week, customer service is an all time low. I have put in a request to switch offices. I should have a relationship with my insurance office, I don’t. It’s frustrating and upsetting. Customer service is key, and they lack it at this branch."

"The only reason i am giving them 3 stars is because of Judith. She is amazing! She always helps me with everything and will follow up to make sure i have been taken care of. Other than that everytime i call no one answers and when they do i leave a message with the front desk to have Judith call me back because she is on a call however she never gets my message. Also, i have to left VM’s in the past and no call back. In regards to my bill the price is always going higher and higher with no explanation."